FAQs
DELIVERY AND TRACKING
How long does delivery take?
For pre assemble orders, If you order today we will send you a
preview in 2-4 business days once you approve it will take 2-4 days business days
to process your order and ship it.
As of the shipping time the customers can pick the shipping option
when they complete the order usually 3-5 business days in the US.
Assembled Memobricks will add 5-18 business days for the shipping
times.
*IMPORTANT NOTICE:
Due to the global pandemic of Covid-19 there has been some instances minor delays.
These are tough times for us all and your business means so much for a small family business like ours, so thank you so much and thank you for your patience.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Missing items?
First, we are so sorry! Some things are not in our control! We are more than happy to send you replacements if this is your case! please note timeline for the missing item is two weeks from the date you received your package.
Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.
Are all of the products in my order sent together?
Yes
Where are your products delivered from?
Miami Florida USA
ORDER CHANGES AND CANCELLATIONS
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. A refund fee will be change for the time spent creating your preview . Orders that have already been dispatched cannot be cancelled.
ORDER RETURNS AND EXCHANGES
Can I return or exchange my order?
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, you should mail your product to: Memobrick, 89 NE 27th Street, Unit 106, Miami AL 33137, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused, unassembled and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Assembled Memobricks cannot be returned..
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus re-stocking fee of $15 and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@memo-brick.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@memo-brick.com and send your item to: Memobrick USA, 89 NE 27th Street, Unit 106, Miami AL 33137, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card , VISA and Master Card. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
OTHER QUESTIONS
Please use our Contact Form or email
support@memobrickofficial.com